Note: Individual customers may or may not be affected by the downtime displayed on this page. Ironclad customers must be directly impacted by downtime in order to be eligible for service credits pursuant to a customer’s Agreement with Ironclad.
Note: Individual customers may or may not be affected by the downtime displayed on this page. Ironclad customers must be directly impacted by downtime in order to be eligible for service credits pursuant to a customer’s Agreement with Ironclad.
Resolved
OpenAI has resolved the issue affecting Smart Import contract recognition. We will continue to monitor, but all impacted functionality has been restored.
Monitoring
As of 5pm, availability of OpenAI services has improved and we are continuing to monitor.
Investigating
We are investigating elevated error rates affecting Smart Import contract recognition. Our team confirmed this is tied to an upstream OpenAI incident that has been acknowledged by their team.
Smart Import request processing has partially recovered, but contract type extraction remains disabled while we validate service stability. We are actively monitoring the upstream service and will post another update once full functionality is restored.