Note: Individual customers may or may not be affected by the downtime displayed on this page. Ironclad customers must be directly impacted by downtime in order to be eligible for service credits pursuant to a customer’s Agreement with Ironclad.
Note: Individual customers may or may not be affected by the downtime displayed on this page. Ironclad customers must be directly impacted by downtime in order to be eligible for service credits pursuant to a customer’s Agreement with Ironclad.
We have resolved the issue affecting entity and counterparty search on workflow launch forms in production.
Customers will now be able to search for and select counterparties normally when launching impacted workflows. We will continue to review the incident internally.
Resolved
We have resolved the issue affecting entity and counterparty search on workflow launch forms in production.
Customers will now be able to search for and select counterparties normally when launching impacted workflows. We will continue to review the incident internally.
Monitoring
We have implemented a fix for the issue affecting entity and counterparty search on workflow launch forms in production.
We are seeing recovery and are continuing to monitor closely to confirm stable performance across impacted workflows.
Identified
We've confirmed that the issue is tied to bad logic underlying how the Entity picker displays options to select. We are working on a fix to address this bad logic and making it available on Production as soon as we can.
Investigating
We are actively investigating an issue affecting entity and counterparty search on workflow launch forms in production.
Some customers may see “no matching options” when selecting an entity for their counterparty, which prevents certain workflows from being launched.