Note: Individual customers may or may not be affected by the downtime displayed on this page. Ironclad customers must be directly impacted by downtime in order to be eligible for service credits pursuant to a customer’s Agreement with Ironclad.
Note: Individual customers may or may not be affected by the downtime displayed on this page. Ironclad customers must be directly impacted by downtime in order to be eligible for service credits pursuant to a customer’s Agreement with Ironclad.
The issue affecting Smart Import has been resolved, and the service is operating normally.
We are no longer seeing the errors related to this incident. Thank you for your patience while we worked to restore service.
If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.
Resolved
The issue affecting Smart Import has been resolved, and the service is operating normally.
We are no longer seeing the errors related to this incident. Thank you for your patience while we worked to restore service.
If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.
Monitoring
We have deployed a mitigation for the Smart Import issue and expanded the update to all customers.
Smart Import is now operating normally, and we are seeing successful responses in production. We are keeping this incident in Monitoring while our team continues to watch performance closely and confirm the issue remains stable.
If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.
Monitoring
We have deployed a mitigation for the Smart Import issue and expanded the update to all customers.
We are now seeing successful responses in production and have mitigated the customer-facing errors. Our team is continuing to monitor performance closely to ensure the issue remains stable.
If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.
Investigating
We are currently investigating an issue affecting Smart Import that is causing intermittent errors for some customers.
Users may see failed imports or 503 errors while attempting to process documents. Our Engineering team is actively investigating and working to restore normal performance.
We will share another update as soon as we have more information.