Note: Individual customers may or may not be affected by the downtime displayed on this page. Ironclad customers must be directly impacted by downtime in order to be eligible for service credits pursuant to a customer’s Agreement with Ironclad.
Note: Individual customers may or may not be affected by the downtime displayed on this page. Ironclad customers must be directly impacted by downtime in order to be eligible for service credits pursuant to a customer’s Agreement with Ironclad.
Resolved
This incident has been resolved.
Monitoring
Rate limits for document OCR were reached and adjusted to address the issue. We are continuing to monitor for any further issues.
Investigating
We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem.